How can we help?

Empower Elite support is available through your account. Sign in to submit a ticket and track your request in real time.

Common Support Topics

Questions about your account balance, transaction history, statements, or pending activity.

Help with transfers, bill pay, mobile deposits, or payment processing.

Locked accounts, unrecognized activity, password resets, or PIN changes.

Card lock/unlock, replacement requests, notification preferences, or profile updates.

1.Sign in to your account and check the notification center for any account alerts.
2.Review your recent transaction history to verify the activity in question.
3.If you believe your account has been accessed without authorization, lock your card immediately from the Cards section and contact us right away.
4.For the fastest response, submit a ticket through the in-app support center.