Contact Empower Elite
We are here to help. Choose the option that best fits your need.
In-App Support
The fastest way to get help. Sign in and submit a support ticket directly from your account — our team receives it immediately.
Open support centerEmail Support
For general inquiries, account questions, and non-urgent issues.
support@empowerelitebank.comSecurity Issues
To report a suspected security vulnerability, unauthorized account access, or fraud, use our dedicated security contact.
security@empowerelitebank.comSupport Hours
Monday – Friday9:00 AM – 6:00 PM ET
Saturday10:00 AM – 3:00 PM ET
SundayClosed
Urgent security concerns are monitored outside business hours.
Empower Elite Premium Bank does not process real financial transactions. If you have an inquiry about your account balance, transactions, or an active issue, please use the in-app support system for the fastest response.